Shipping Policy

Last Updated: October 7, 2026

At TAVIX, we work with trusted third-party suppliers and shipping partners to deliver products directly to our customers. Please read the following shipping information before placing your order.

1. Shipping Locations

We currently offer shipping to selected locations. Available shipping destinations and shipping costs will be shown at checkout.

2. Order Processing

After you place an order, it usually takes 1–3 business days to process and prepare your order for shipment.

During busy periods, holidays, or promotional events, processing may take a little longer.

3. Shipping & Delivery Time

Estimated delivery time is generally 2-4 business days after your order has been processed.

Delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, and other circumstances beyond our control.

Please note that estimated delivery times are not guaranteed.

4. Shipping Charges

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

TAVIX may also offer free shipping or special shipping promotions from time to time.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number by email or other available contact method.

Tracking information may take a few days to become active after the order has been shipped.

6. Shipping Delays

Although we work with shipping partners to deliver orders as quickly as possible, delays can sometimes occur due to:

• Customs clearance
• Weather conditions
• Public holidays
• Shipping carrier delays
• Incorrect or incomplete address information
• High order volumes
• Other circumstances beyond our control

TAVIX cannot guarantee a specific delivery date.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

9. Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact our customer service team with your order number and relevant photos or tracking information.

We will work with the shipping carrier or supplier to investigate the issue and determine the appropriate solution.

10. Contact Us

If you have any questions about shipping or your order, please contact our customer service team.

TAVIX
Your Trusted Online Store

Thank you for shopping with TAVIX!